Privacy Policy

What we collect

• Account — your email, display name, role (fan or vendor), and language. Your password is stored only as a salted bcrypt hash; we never see or store the plaintext.
• Vendor location — if you go live as a vendor, the latitude/longitude you broadcast and the categories you sell, shown publicly on the map while you're live. It stops being shared when your session ends or your subscription/founding window lapses.
• Community posts — anything you post to a stadium safety/community feed, with your display name.
• Subscriptions — if you subscribe, our payment processor (Stripe or PayPal) handles your card details; we only store the processor's subscription identifiers and status. We never receive your full card number.

What we do NOT do

• We do not sell your personal data.
• We do not track you across other apps or websites, and we don't run third-party ad networks.
• Fans can browse the map without an account — no login required to look.

Third parties

• Stripe / PayPal — payment processing for vendor subscriptions, under their own privacy policies.
• OpenStreetMap — the "nearby essentials" (hospitals, pharmacies, ATMs) feature queries public OpenStreetMap data; your search location is sent to their public API to return results.
• Hosting — the app runs on Amazon Web Services (US region).

Your controls

• Delete your account at any time from Account → Delete account. This permanently removes your account, live sessions, subscription record, posts, comments, and likes. It can't be undone.
• Cancel a subscription from the Account screen; we cancel it with the processor too.
• Access / correct your data — edit your display name and language in-app, or contact us.

Age

Cancha is intended for users 13+. Vendors selling age-restricted goods (alcohol, vape) and the fans viewing them must be of legal age (21+ in the US); these listings are gated behind an age confirmation.

Children

We don't knowingly collect data from children under 13. If you believe a child has created an account, contact us and we'll remove it.

Contact

Questions or data requests: privacy@cancha.live. We'll respond within 30 days.

This policy may change as the product evolves; we'll update the date above and, for material changes, notify you in-app.